Boy, I'm glad I'm not the only one that's had problems!!! It downloaded a week ago automatically! Talk about screwing up my computer!! It totally shut me down! I was afraid it had crashed/ruined my computer! I had to do a total restore! I have been so upset. I lost all my programs - had to reinstall from scratch! Even those have had problems reinstalling. Friday it took 7 hrs, YES, 7 hrs on the phone and computer with Microsoft in order to get things straightened out. First it was from 11:30 to 3, gave up, then decided to try again at 6:30, it was 10 til 10 when she finally got it to work!!! It's messed up my son's computer too. I really wondered if it was a scam, but all the 'info' was legit. The torment that it's caused me sure wasn't worth the 'new? version'!!! OH, best part? When I finally was able to get on chat w/Microsoft, I was #299!!! 6:30 to a little after 8 before a person ans'd!!!