A Tale of Quality Customer Service From Northcott
03-10-2011, 01:50 PM
#83
Member
Join Date: Jun 2010
Location: DeFuniak Spgs., FL
Posts: 88
Originally Posted by Michellesews
You are so sweet to send me that link, and I already have one! I was just trying to save myself time by buying the strips, I will never do that again...never! I needed so many lights and so many darks that the yardage was not available anyway, for me to cut my own strips. I am planning to weed out the strips I cannot use at all and try to find the yardage in that color. This quilt will end up costing me twice as much in the end. I guess it is an expensive lesson...if you want something done right, DO IT YOURSELF! lol.
Michelle G.
Michelle G.
03-10-2011, 02:08 PM
#84
Super Member
Join Date: Apr 2010
Location: Galveston Texas
Posts: 1,596
I would not think in this case that it matters that the fabric was cut. Take it back to the store you bought it and let them deal with Northcott. I am sure the store is as eager to solve the problem as you are.
I would also send a letter to higher ups at Northcott to let them know the problem and how you werer treated.
I would also send a letter to higher ups at Northcott to let them know the problem and how you werer treated.
03-10-2011, 02:43 PM
#86
Senior Member
Join Date: May 2010
Posts: 877
They are not the only company that has uneven & small strips that are not 2 1/2" wide. My friend had trouble with some
Bali strips that were not true to size also, she could not use them for the project intended, You have to look at them.
Bali strips that were not true to size also, she could not use them for the project intended, You have to look at them.
03-10-2011, 03:35 PM
#88
Super Member
Join Date: Jan 2008
Location: Winchester, VA
Posts: 1,552
Originally Posted by Corky
I heard a while back that the Bali Pops had the same problems, some were cut crooked, etc. The company claimed that it was because they were cut out of the country where the quality controls weren't in place. I have never purchased a Bali Pop due to that information.
Good luck with the solution and I advise you to keep at it, even though you have already cut some of the strips, I would go all the way to the top to get resolution!
Good luck with the solution and I advise you to keep at it, even though you have already cut some of the strips, I would go all the way to the top to get resolution!
03-10-2011, 04:16 PM
#90
Senior Member
Join Date: Apr 2010
Location: currently AR Ozarks
Posts: 590
Originally Posted by raedar63
I would go higher up the chain with northcott, insist on speaking with the boss,the bosses boss, the bosses bosses boss etc.I do beleive you will get satisfaction. 80.00 bucks would be well worth a couple hours on the phone. Ifyou feel that you are not assertive enough have an assertive friend or I hate to say it but it works,a male make the calls. Do not hang up till you get satisfaction. They always have a "boss" above them, take names,. You may have to leave voice mails but don't give up they will get tired of it and issue a refund or yardage!
I would also send emails to the CEO of the company.
I would also send emails to the CEO of the company.
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