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  • A quilt shop quandary...what would you do?

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    Old 12-04-2011, 07:44 AM
      #41  
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    I always approach this type of issue with the philosophy ..."If it was my business , would I want to know?" and then let that guide my approach with the owner.
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    Old 12-04-2011, 07:47 AM
      #42  
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    Yes, contact the quilt shop. A good shop wants satisfied (aka repeat) customers and will make it right.
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    Old 12-04-2011, 08:08 AM
      #43  
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    My biggest "pet peeve" is that no one is held accountable any more. I would definitely take it back and explain how upset I was when I got home and found that I had purchased defective material. And also that your shop sold it.
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    Old 12-04-2011, 09:19 AM
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    If the shop is a distance away, I would e-mail her those photos and explain the situation, I am sure she would appreciate knowing it. It is her reputation.
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    Old 12-04-2011, 09:32 AM
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    Definitely tell them! If I was the shop owner, I'd certainly want to know!
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    Old 12-04-2011, 10:30 AM
      #46  
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    I would return it to the shop, she should return it to the manufacture. It is a flawed piece of fabric.
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    Old 12-04-2011, 11:12 AM
      #47  
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    Originally Posted by woody
    I would bring it to their attention, in a nice way. If I was the owner, I would want to know about things like this so I can make sure that the staff understand that it isn't acceptable. If poor storage in the store caused it, you would look at ways to fix it, or if it came from the manufacturer like this, then the store owner would want to take it up with them.
    Good to see you Eddie, I've missed seeing your beautiful work.
    Yes, I second that! I'd feel that way too if I owned a shop.
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    Old 12-04-2011, 11:35 AM
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    Tell them, they cant fix what they don't know about. Sure it wasn't deliberate just something that probably didnt catch the notice of a zoned out employee.
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    Old 12-04-2011, 12:24 PM
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    Originally Posted by Holice
    of course, tell the shop about it and show it to them. If flawed then should be replaced.
    Absolutely agree. If I was the shop owner I would want to know.
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    Old 12-04-2011, 12:26 PM
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    I'd let the shop owner know because you're right. Selling fabrics like that as anything other than seconds could ruin their business. Word of mouth can make or break a business. I'd want to know.
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