We have a Dyson in the home & one for the RV since we have 2 very lg shedding dogs. Have had the Dysons for over 7 years and use the one in the house a couple times a day usually. They are still running great. My DH does clean them often. I will never have any other brand. Not with these 2 dogs. LOL I am sorry that yours is causing a problem. Which one do you have? We have the purple & gray one. Don't know what it is called.