I work in a quilt shop, and if you came in, I would be more than happy to remove a bolt from the shelf so that you could look at any of the other bolts. Also, part of my job is to put bolts away. I get paid to do it, but I lalso love getting a chance to see if anything new has been added since my last work day. I believe that we are a very friendly, helpful group of people that love quilting as much as our customers. However, I like the bolts up on the wall so that there is more room to walk around and see all the other beautiful selections. If the shop owner and employees are doing their job, they will ask you if you need help - tell them. I feel that all the women I work with would be just as happy to make it easy to remove bolts. Happy customers make our days go better, too!
Originally Posted by JanetM
I am fortunate in that the LQS's in my area are very nice. My one pet peeve though is that the fabric bolts are so tightly arranged on the shelves that it is very difficult to remove a bolt to get a better look at the fabric. I know that they are trying to stock as many bolts as humanly possible but with carpal tunnel surgery and tendon issues I really have hurt myself removing fabric from the shelves. It is impossible for me to return the bolt to it's proper place, so I have glimpsed a dirty look or two because I have to leave them on the tables for the staff to restock. Okay, that is my vent for the day.
I do think offering a loyalty card would be a good idea. If you spend ??? dollars, you get a future discount, or something like that.