OMG! We have the same problem here in El Paso. This guy says he specializes in Singers. I took my viking in to have him remove thread that got entangled inside. I left it and I didn't feel good about leaving it there. I went back 15 minutes later and they did not want to give it back. They had put it on the shelf. They wanted to charge me for doing nothing!! I left with my machine and $$.