In a lot of states, the 'lemon' laws say that if an item is repaired 3 times within the first year, and still isn't working, then you are entitled to a new item rather than having yours fixed...although, sometimes that includes refurbished rather than brand new - but either way, it is supposed to guarantee a working product...you might want to look into that. We had problems with a computer...once we asked about it they sent us a new one...