Oh my! Can't touch the fabric? Moonhoney I'm glad you found someone to help you with all those things. Just think maybe when you get your Mickey Quilt done they will have found and trained a replacement to be just a good.
My Joann's is rather "shelly" if you ask them questions, you'll get answers, but they aren't especially friendly. But they never ever ever answer the phone. I have been on hold over half an hour trying to find something out, and don't get anything but the recording over and over again.
And the Viking part of the store, oh yuck they are just miseriable people unless you are bringing them a wad of money that you never want back. But that's another tale, isn't it?