I had a problem with my machine after taking it to an authorized Brother repair shop :hunf: I did pay the shop , as I didn't try the machine before leaving, but took it bask where they SPRAYED oil in/on and around the machine :shock: Still didn't fix the problem :twisted: Called Brother service and they told me I could take it to another dealer and pay again, told them that was not acceptable. So after arguing a bit they told me I could send it to them with the paperwork from the non repair , lodge a complaint against the repair center and they would look at it for free. I still have to send it in., but that is an option for you