So very sorry for your trouble. Tell them you will not pay for repairs when your machine is worse off than when you brought it in. If they give you any trouble, call AND write the Better Business Bureau, local tv station that helps with problems like this. They don't want their names out there as being non-responsive to customers. They WILL fix it for you. In North Carolina, we have a great Attorney General. He loves to hear about problems like this. Do not shy away from being bold and forceful. It's YOUR machine and YOUR money. Good luck....