Originally Posted by Pam
On the board we kick butt, AND take names! If that machine is not right, go get 'em!
that is not a purpose or function of this board.
we may alert each other to
substantiated cases in which we've received poor service or products, but we should do so constructively and only
after going all the way through the consumer complaint process. we are the largest quilting board on the net. we do
not want to be the cause of somebody losing their reputation, whole business and livelihood. lawyers live for cases like that.
in this specific case, i hope very much that the repair shop does the right thing and fixes this poor machine properly and for a fair price. if not, the next step would be filing written complaints with local and state business bureaus, consumer complaint agencies and the manufacturer.
let's keep our fingers crossed that this will work out for dar. if not, i'm sure she will take those steps. and we'll be right here to sympathize and empathize if she needs to share her frustration.