it wouldn't be nasty to refuse to pay for missing parts. either the parts were there and they lost them (in which case they should replace them) or they were supposed to be there and weren't (in which case they should provide them.)
i like to think i'm a generous, charitable human being. but i draw the line at paying for something i didn't get. or paying them for having lost it. :hunf:
i can lose things all by myself, thank you very much. i don't need "professional" help to do that. :lol: