Originally Posted by Born2Sew
The reason for that is because the cancellation ink will not adhere to the celaphane that the tape is made of.
Technically, since service had not been rendered for that stamp, you should have been provided one of equal value without having to pay for it (again).
Buy a glue stick!
I asked if they would give me another. I would have needed to remove the original intact to give it to them in return. Of course if I had been able to do that I wouldn't have needed a new one in the first place. The line was out the door. It wasn't worth the fight...