I'm with you guys on the customer service. I love my LQS. I am an extremely shy person but when I visit the salesperson watches me but does not hover. She doesn't make me feel that she thinks I'm going to steal something but she watches to see what I'm looking at then she comes and makes very good suggestions then she fades back into the background. I feel very comfortable when I'm there! The shop is called Seminole Sampler and if you're ever in Maryland, look them up!