Okay friends I spoke with chuck, he was very nice. He said the problem was that I needed to sew on a flat table for awhile before placing her on the frame, he said we quilters are so anxious to start quilting, ha ha ha, I said of course we are! We wait a couple weeks for machine and want to play with our new toy. So it has not jammed once sewing off frame, tomarrow or thursday I can sew on frame. I'm soooooo happy that I didn't have to ship her back, she will love her new home.