I, and some others from my quiliting class, have recently bought the Pfaff Expression 4 machine. It's quite different to any other machine I have used and we are constantly asking each other questions etc. Since our dealer is a local guy, he offered to run a (free) workshop for us to take us through all the major parts of the machine together with basic maintenance. Well, we just spent a great afternoon playing and discovering great things about these machines and have learned so much. Think he deserves the nomination of 'Dealer of the Year'.