Ok, I had the SAME problem, but go to BUZZTOOLS.com and you will get the software you need from there. I have tried 3 other programs, like Winzip, and a couple of others and Buzztools is the ONLY one that makes life simple and you can transfer the things to your machine, THEN, put them in Buzz tools and open them and voila, they are there and you can write them to the PED and stick in the machine. Afew steps, but you have all the stuff now, you may as well use it.