Hi, I just read of your problem with free motion quilting. I was curious what kind of thread and needles you are using, also please tell me more about your machine set up. I have taught several machine quilting classes and would love to help if I can, but I am not a sewing machine expert, it may be that you need to show your dealer what your machine is doing and make sure it is not the problem. I am from Ill. also where are you located?