I bought a FMQ book on Ebay and it didn't ship. I tried to contact the seller and she wouldn't answer me. A week later she listed it again on Ebay. That was it. I contacted Ebay and within four days got an E mail from the seller saying how sorry she was and it was all a big misunderstanding. I did get my book, but that never should have happened. Contact them. They may be able to help you too.