My LQS is across the parking lot from my local Joann's fabric and has been in business for years! That demonstrates the quality and service this LQS provides. I was dissatisfied with a remark an employee made to me at my LQS and decided never to shop there again. However, I went back the next day and told the owner. I was so upset I even started crying. But I told her what happened and the thoughts I had of never returning. She was so nice and apologetic. I can't imaging surviving in this economy. I try to buy from her whenever I can but the sales at Joann's are too good to pass up sometimes.