You guys are soo right about the local quilt shops and helpful they can be, and 99% of the time so nice and friendly. I have suggestion for owners that are unhappy with their business and are rude to customers, find someone to come in and run the shop and just stay in the back ground. You'll sell much more fabric and customers will return. I realize you need to watch sales and receipts, but rudeness will just shut your doors just that much faster.