Originally Posted by Crlyn
Speak to her dealer about it.
I remember when I had lessons with my Expression 2, we were showed a rough bobbin fill and a correct fill, though for the life of me I can't remember why they said it was incorrect.
They are a great machine, she just needs to sort out the problem.
She seems to be doing better with it this evening. At least that's what she said. I think (hope) it's just a learning curve that she's going through with the machine, because she's been sewing for years on her old machine.
She thanks you all for your ideas.