before you run amok telling everybody, remember please that yours is one machine out of thousands made, sold, and running in the homes of happy owners.
i definitely hope you and the dealer can get your problem solved. you may have bought a new one elsewhere, but viking still owes you one, too, don't they?
be persistent. i'd look for a government website that provides information on consumer rights protection, advocacy and complaint processes. there must be an agency (ministry?) that deals with such things. i'll bet they can help.