Made an appointment and I took my machine to Cynthia's in Vegas. I live over 100 miles away and it's the closest repair shop. I was in town for three days. The third day, I called and asked if the machine was ready. They weren't even sure they had it. I said if they hadn't started on it, I'd take it home. They "assured" me it would be ready in two hours. I picked up the machine, paid almost $100 for "cleaning and servicing". I then drove the 100 miles home and set the machine back up. It wouldn't sew properly. Called Cynthia's and they said it was my problem that the machine was working properly when it left the shop. I then took it to a shop in San Jose, CA (550 miles) and had it worked on. Cost me another $100, but it's been a year and it's still working perfectly. Hate to have to drive 550 miles to a good repairman, but we go up there about every six months anyway.