You should be able to get in contact with a rep. I found mine when I did a search for tupperware reps. There was a long list and I just chose one that was close to me. Also, even if you go to their house to pick stuff up you still have to pay the shipping. I just got so that I ordered, payed by CC and had it shipped to my home.
She also replaced some broken lids for me, but I took them to her so I wouldn't have to pay shipping twice.....
Good luck!