Originally Posted by fabric=fun
I am confused. . . Someone goes into a store that:
1. has too many items on sale (the reason for going is to get something cheaper),
2. is close enough to go back with a 50% coupon when the item is not on sale (able then to get item at a greater % discount),
3. has cutting and checkout service - (not like self service gas stations where your hands can get smelly snd one must interpret the computer messages alone)
4. has some fabric at lower prices than the LQS to match different budgets (higher quality in most goods (think clothing) can often be more price-y)
5. gets personal mailings about new and sale items sent directly (not hidden in the middle of a newspaper)
6. has fabrics available that LQS's don't often carry (fleece, prequilted, iron on fusibles, home dec fabrics,etc)
7. has multiple pattern books with many quilty accessories like purses and baby quilts that are frequently on sale at $.99 to $1.99 with multiple options in same pattern (not $8 to $12 per LQS one version patterns)
8. often accepts competitors coupons like Michael's or A.C. Moore (few LQS's offer any coupons)
9.has yarn, painting, scrap booking, fake flowers, home dec supplies, entertaining items etc. (yet doesn't expect knowledgeable sales persons with skill to impart about how to use them)
10. has many/most sales persons working at low wages doing their best (there are rude and less competent persons in the best and worst of businesses)
What I wonder is:
1. why someone repeatedly goes back to collect more harrowing tales of discontent
2. whether "thank you's" are given for courteous service
3. whether a smile and kind word is offered to a stressed and possible on overtime sales person in an understaffed store before kindly requesting special or extra service or clarification of how an item is being advertised or sold
I know, I really don't need to open and read the posts that include these topics and I have no intent of embarrassing, offending or passing judgement on anyone who reads my post. I offer this perspective only as I enjoy the convenience, bargain prices, good service, and nearby locations of the 3 Joann's stores within 20 mins and 3 more within 45 mins of where I live. Thank you for reading my comments
The are NO LQSs near where I live in CT - just a JoAnns. Fortunately, there are several LQSs near me in Tucson. In both places, I use JoAnn's coupon's to save $$ on items like batting, thread, rotary blades & the bolt of muslin I bought recently. I think the people who work at JoAnn's are NOT the ones who make the mistakes, for the most part. It's the way the computers are set up. That's why I look at my sales slip and ask for the manager when I think there's been a mistake.
Someone mentioned that JoAnn stores are franchises. I didn't know that. That could explain why different stores have different ways of applying 'rules' for coupons etc.