Customer service is the biggest thing to me at least.I cannot tell you how many times I've walked out of a shop because I've felt uncomfortable.Anything from not being greeted(not for me to do),nobody to help find something,to the help not even acknowledging you're there.This is the same reason I will not join any sort of group,guild,etc...Some people just size you up and determine that you don't belong in their store and treat you accordingly.We have a newish store local and I refuse to shop there.The owner's wife has mis-ordered items for me,but what broke the camel's back is her telling me they didn't stock sewing machine lube.I know they have it,I've seen it there.I have a budding quilter and was going to buy some fabric for her.No way in Hell am I going back. I get better treatment at my not so local Hancock's.
Shelly
Ft.Lupton,CO