I am wondering if any of the members that have had a bad experience with their LQS, have written a letter to the store owner.
I think the store owner should be aware of how their customers are being treated, but it is possible that the employee(s) shows one face when the owner is around, and another when the owner is away.
I think it would be a shame if the LQS closed due to poor sales because of the employee(s) are not representing the owner well.