I have 3 local shops in my area and I go often,2 of them are great and very nice employees that greet you and very helpful, 1 that is about 3 blocks from my home is only nice if you buy alot,but the owner tends to put down any machines that are not Bernina's since she sells them.If you ask about a certain fabric and she doesnt have it she will say Idont sell that my customers wouldnt buy that.She has alot of fabrics but her additude most of the time is not good.I went in one day to ask her a question about a quilt I was making and she just basically told me to throw it away and start over. needless to say I only go there if I have too.