Originally Posted by JanetM
I am wondering if any of the members that have had a bad experience with their LQS, have written a letter to the store owner.
I think the store owner should be aware of how their customers are being treated, but it is possible that the employee(s) shows one face when the owner is around, and another when the owner is away.
I think it would be a shame if the LQS closed due to poor sales because of the employee(s) are not representing the owner well.
I do not feel it is the responsibility of the shopper to educate the owner of the store. She or he should know what is going on, and be paying better attention to what is going on in the store. If they can't be bothered to make it their business, then maybe they shouldn't be in business.
I say, shop the stores you like, avoid the ones you don't. I certainly am not going to feel guilty about a shop going out of business.