I have a Lizzie and have had no problems with her at all. I felt that I could use better connection with the power cord..and the stitch regulator cord..so while at a show I talked to Ernie and he sent them to me the next week. He sent them at no cost. I have called them several times and asked questions..always so helpful. I am so sorry you are having problems. Ernie even gave me his father Bill's private number. He is a very cordial and helpful person.