There is nothing like FREE ADVERTISING.... Let them know that you will be happy to advertise for them for FREE...you know a lot of quilters and will let them know how accurate their help is and what good customer service they have. I have offered that to several stores in my area, and, miracle, they wanted to do the right thing. I am sorry you had this experience and hope it is resolved. HINT... I ALWAYS check my items and receipt BEFORE I leave the store. OH, and yes, I watch them do the cutting. I pretend I am just checking to make sure I got everything that was on my list to purchase. I may have forgotten something and need to add it to my purchase.