That is just awful. I've had that happen at Joannes. So now I stand there and make sure they cut what I want and I check the fabric as they are laying it out. I also confirm the price at this time too. I also check my receipt before I leave the store. Joannes has been good about the mistakes they make and make them right. And now that I do all I've mentioned above there are no more mistakes. It works best this way. I check my receipt before I leave any store. They all make mistakes from time to time. You might want to file a complaint with the BBB. Those complaints do make a difference to a legit business.