OK Just went and pulled my paperwork from Brother. You want Customer service, and you don't pay for that . I started out with an email . they sent me an email back with suggestions to fix the problem :roll: LOL Then they gave me a number to call to follow up with 1-877-BROTHER (276-8437) I called them and we went back and forth a bit and then I got an RS to send the machine back in for them for further repair. have to still get it sent in :oops:
keep us posted :thumbup: