I worked in customer services 25 yeards and Oldhay is right. Write a letter address it to the owner send it register mail. On the letter note that you have sent a copy to BBB. Make sure you mail a copy to BBB. Go into detail as you did with us. Then wait and see what will happen. Do not go there and confront them. Give them a chance to contact you. If they do not the BBB will step in. I am sorry that you were treated so rudely.