Well, my experience was much better....
I decided to take a little drive today and drove the 2 hours South across the border and into Malone, NY..the J0ANN's there was a more positive experience..the gals there are peasant - taking the time to chat - very friendly - and today I had a return to make - I received a Bias Maker as a present but it's not something that I will use so I wanted to return it..and this was also the closest store.....they had problems with their computer and wasn't able to make the return - well one of the gals spent 25 minutes on the phone - and didn't stop til the return was made and came looking for me in the store to give me the recipt, etc. - so for me, my JOANN's visit was a very positive one.. :-)