Ours is like that-only 2 employees at a time. And at least 2 of the ladies at ours are not friendly at all. One scowls at everyone like we're really ruining her day by shopping there. I buy kona cotton, books, and some notions and that's about it. We do not have a quilt shop though (at least not one that carries any fabric that I like), so if I don't get it from Joann's I buy it online.