Yes this has happened to me many times . There's a dept manager in fabrics/crafts here that has the same hateful attitude as the one you talked about . Maybe they're sisters lol. I really don't like her attitude with the customers ! She yells at them and talks so snotty to us ! I see her I leave . I tried to get a job there but I guess it's a good thing I didn't get it . I couldn't get along with her at all . I was taught to be polite :thumbup: Annie