We have a big Joanns and a small Joanns within a few miles of each other and I think the small Joanns does a better business. They seem more organized and the gals are a lot friendlier and they seem to know what they are doing.
My biggest gripe with the big store is the cutting table. I'm sorry, they say they train these girls to cut but I beg to differ. I bought fabric where one end was really ragged and uneven but the gal told me if she didn't cut the bad end evenly she would have to measure from the long side vs. the short side and charge me for the extra 5". I was speechless.
Fortunately, we also have a local grocery store building that was converted into a fabric warehouse, it's a bit overwhelming, my friend won't shop there because it gives her anxiety attacks, there's so much stuff, but when they cut they generously throw in an extra 10" or so. Gotta love that!