poor or nonexistent customer service is fast becoming the norm no matter where we shop.
our local wallyworld also makes the fabric ladies work in other departments at the same time. i've learned where to look for them. :lol:
if nobody is there, i'll look until i start to feel too inconvenienced. the number of minutes varies according to my mood. if i find them, i get the fabs. if i don't i just leave.
i don't get upset about it. i know that the ladies would rather be available. i know that when they are there, or i can find them quickly, i'm going to get extremely good and friendly service. i just tell myself it's a sign that either (1) i shouldn't spend money on fabs that day, anyway; or (2) i'm going to find something better at a lower price the next time i shop-surf online.
i don't think this makes me a paragon of patience. trust me - i relate totally to the frustration the underserved posters have expressed. it's motivated purely by self-preservation. i'd rather leave feeling good about keeping my $$$ in pocket than with a cranky headache. :lol: