That is definitely typical of our Wal Mart. It is so frustrating. More than once, my DH has gone to the service desk and filed a complaint. He has even called the main office in Arkansas. For all the good that did! Just recently we have had a new manager come in. He SEEMS to be doing some good. It is sad. Around here, for 33 miles, Wal Mart is the only place that we have to shop. We go out of town as much as possible.