Yeah, that's about what it's like at ours. The ladies working don't seem to get upset, but what makes me crazy is that there is no organization. You wait forever at the cutting counter with no way to tell who's next, except to depend on the honesty of others - which GENERALLY works! But then you have to head up to the front of the store and head into ANOTHER line. I used to manage a Joann store 30 years ago, and we would cut, and then check out the same person. Seemed to work better.