I love, love, love my Tin Lizzie. I have the Lizzie eighteen..she moved in 2.5 years ago and has never given me a moments problem. Hubby and I tried every machine out on the market for 2 years and we decided on the Lizzie. I call directly to Ernie the owner and his cohorts for any questions. The service is great. I have one suggestion. If you are buying one new...go to a show that the owners are there..and buy directly from them. I feel that the service is better.