Ever since they "remodeled" our wally world last November, it sucks!! They are the closest store for 100 hundred miles. They took away more than half the fabric and supplies and put in scrapbooking stuff. As for the bell, my quilting buddy taught me well. If they don't answer the bell the first time, you walk around the isles ringing it. That usually gets someones attention. One lady there is really nice, but VERY hard of hearing. I, too, have used my cell phone and called the front of the store for help. I know ours is very understaffed and they are doing it for a reason. Doesn't make any sense to me, either. When I do get to Reno, the one wally world is sooo dirty, I hate to go in there. They have a winco next door and it is even dirtier. Plus they have raised the price of the $4.44/yd fabric to $4.94. I guess they want to make more money and have less employees. Go figure!!