I feel so fortunate that we have a pretty good Joann's. Actually we have many of them. But the super store is my favorite. Yes, you have to wait (they do have you get a number) but you have to wait everywhere these days. Fast food, bank, grocery store, etc. For me the problem of waiting is that it tends to make me buy more stuff that I shouldn't! LOL
I worry with posts like these that it will make people avoid their local store based on the experience of someone else. Not all Joann's are run like this. What is really happening is the lack of good customer service everywhere. People are so stressed with their problems at home that they don't always make the best employees. And a lot of the work ethic starts in our schools. The schools here are horrid and the kids come out of them with no sense of accountability.
Ok..off my soap box! :) :)