My experience was like yours only even worse because I didn't have the sense enough to leave. I too waited at the counter, bell no longer there by the way, for over 20 minutes on July 4th. I went to the next department which was photo and the man there called for someone to come and cut my material, wait again and nobody showed.
Needless to say I feel as you did, my time is as valuable as theirs so I went home, fired off an email to WalMart.com complaining about this service. The following day I received a call from the manager of the store saying how sorry she was and "we never treat our customers that way" but obviously they do if you had the same experience. She told me she would send me a $20 gift card for my troubles. I told her I didn't plan on shopping WalMart anytime soon but I would donate the card to someone. Sure enough, day after her phone call the card arrived.
I had talked to the girls at Joanns about this and they said they get lots of complaints such as mine at this paticular store because the store manager isn't doing her job.
If WalMart doesn't want to carry fabric then close out the department rather then make the service so bad people won't come back. This is not the first time this has happened at this store. I've been yelled at to HOLD ON when I have rung the bell in the past and just one ring.
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