Back when my local Wally's had fabric, it would not be unusual to wait more than 15 minutes for someone to hear the bell, or ever show up. If no one came over I would venture around the corner to the photo department and ask them to page someone, to no avail. Finally, someone from the photo department would come over and "cut" the fabric. I say "cut" in quotes, because they really didn't have a clue about cutting fabric, didn't line the fabric up, didn't take any care or consideration for how straight the fabric was, or if they used the proper scissors for the type of fabric. Many times I left unattended and unserved. So I can certainly understand your situation.
On a similar note, I have to vent about customer service in other areas of my shopping experiences...went to the local dairy queen this weekend..got two cones, gave the cashier 6.00 dollars for a 5.02 bill, she fought for a few minutes, behind the glass window, mulling over how to give me change, asked another employee for help before coming back to the window to ask if I had two pennies rather than the dollar bill. Guess she didn't know how to count to 98 cents.
Perhaps this is the way customer service is going....
(Ok I will now get off the subject)