Originally Posted by OdessaQuilts
Patrice, I certainly understand your point and I agree with you, up to a point. However, when I posted my frustration, I did not "automatically assumes the every location is the same". I simply was so very frustrated that I just could not hold it inside any longer. To do so would have been detrimental to my health.
Many of the members here look upon this board as a friendly place to share, chat, and yes, even vent our frustrations. It's like having a neighbor to chat with over the back fence. When I made the original post, it was nearly 36 hours after the incident and I was still furious with the lack of common courtesy I experienced. I did not ask for "solutions", although I did ask if "... this [is] typical of your fabric department experiences in Wally World???" I have noticed that there have been others who have posted that my experience is NOT typical of their fabric department experiences there. Sadly, that may be because too many of the WalMart stores have discontinued their fabric department altogether. Even more unfortunate is the number of posts that confirm poor treatment at WalMart fabric departments all over the country.
I must tell you, this thread has been quite cathartic for me. I have laughed -- hard -- at some of the solutions others have suggested. They are very creative ways to make a point without "going postal" at the place. It has reaffirmed my feeling that humans are generally decent people. And that quilters in particular have incredibly creative solutions to most anything that comes our way. Most of these solutions would be acceptable ways to make the point that Customer Service SHOULD BE #1. It DOES bring people back to your store. .....
Thoughtful, very well-stated reply, Odessa. I too appreciate Patrice's comments. However, your points about needing to vent on issues that are still with you after a few days as a cathartic, solution-seeking outlet are so true. I can think of several instances where I felt wronged and did nothing about it (not related to fabric/quilting but once to medical records having been "borrowed" without my permission.knowledge from my official file and data not being available when I came in for appointment w/ my doctor to discuss said condition). I felt much better when I finally talked about it with my book group members when we wandered into talking about our experiences with the health care system.
BTW, I also know that we shared good experiences as well during that discussion.