Lesslie: I have had a Phaff since the 80"s and I have sewed alot and I mean alot on it and it has never needed a repair of any kind. what model do you have? If you email Phaff Co. they could get you a manuel. you could copy my manuel but my machine is much older then yours. I also have a Janome 10001 and paid a fourtune for it I love it but wish I had bought another Phaff instead. I want a machine just for quilting and when I can afford it I will buy another Phaff straight stitch. Since I have been on these lists I have heard so many people complain about the service they get and the rudness of staff. I have been very lucky I havent run into this but if I did the co. would know about it and I would find a new dealer. Chris