All I can say, is that you can't always assume that the associates are to blame. Either they can't cut fabric, can't find someone to cut fabric or, to be honest don't want to cut fabric. I know some that don't like cutting fabric because it's nerve racking and sometimes the customers are quite rude. I don't mind doing it, but I am waiting for the day I get one of those fabled customers who reems me out because "You didn't cut my fabric right!"
I havn't had a bad one yet, in fact I've had some customers with EXTREME patience. Like for example, one time I had just finished cutting like 20 different things of fabric when the scanner quit on me and deleted all of the information. I had to hunt down a lady who could help me (I was in panic mode) and we had to rescan everything.